The schematic below describes Chapel’s concept of Strategic Resilience. It leads through the following processes and illustrates the sort of outcomes a client can expect to secure.
Over the past decade the world has experienced a succession of mega-shocks – the banking crash, the rise of China and most recently COVID-19. Amidst that global turmoil governments, organisations and businesses of every type have faced frequent and intense lower-level disruptions, arising from political, economic and social change. All businesses and organisations are exposed to some degree: there is no hiding place. Faced with these challenges, many have failed; others have survived wounded; and a few have thrived by weathering the storms and seizing the opportunities created by disruption. The turmoil will not abate, and our interconnected world transmits shocks with ever-increasing speed, surprise and brutality. The challenge is not just to survive the first shock but to triumph over those that follow.
Strategic resilience looks above and beyond the essential supporting disciplines of risk management, business continuity and emergency preparedness. Being good at those is no longer enough. It extends upwards and outwards from the resilience defined in the Civil Contingencies Act 2004 and the organisational resilience of BS65000/ISO22316. Preparing for the predicted does not cover the unpredictable, and the range of hazards and threats expands continuously. The new normal is surprise. Cyber-attack, web crime, terrorism, corruption, and pandemic disease have all featured in the past decade, demanding new thinking and ways of working, approaches, and responses.
Survival requires tough decisions balancing continued operations, compliance and managed service degradation. The risks that can really hurt you are not hidden in the detail of your operational risk register.
Responding to the consequences of adverse events no longer guarantees survival. Recovering to what went before does not meet the demands of the new environment. Tomorrow’s winners will be truly resilient, thinking positively and creatively to seize the opportunities created by disruption.
Strategic resilience is founded on the human factors of leadership, culture, imagination, anticipation, creativity and adaptability. Its objective is to create an organisation that is not surprised, enhances its value and reputation by anticipating challenges, and has the capacity to exploit the opportunities they create. It is no longer the fittest that survive but the most adaptable. This is not about saving short-term costs but about preserving and enhancing reputation, operational delivery, stakeholder belief, shareholder value and public trust. In a service-based economy public and customer confidence is everything. In an increasingly litigious world, you will be held liable for what you might reasonably have been expected to foresee: strategic resilience gives you the means to see more clearly and prepare accordingly. Public expectations and demands on government at every level grow relentlessly, while failures are broadcast into an unforgiving political arena. Executives in the public sector are now as vulnerable as their private sector peers. Strategic resilience enhances your personal and collective survivability.
Chapel offers two levels of Strategic Resilience evaluation services, a ‘Lite’ service that essentially provides a health check and ‘Full Service’ that takes a more comprehensive approach. With a ‘Full Service’ we will look at your organisation or company in new and different ways through a resilience lens, to give you novel insights into your risks, strengths and vulnerabilities. First, we will carry out a resilience assessment of every aspect of your organisation, its supply chains and stakeholder networks. It will cover the span from your top-level thinking and planning down to the unglamorous functions that underpin your operations. Then we undertake an analysis of your organisation as a complex system of systems through a range of scenarios. From that baseline we will work with you to create a route to resilience and support you through the enabling changes.
We will help you to become better in many ways, but above all, to become resilient and fit to face the future. We do not know what your future holds: we can only be certain of its uncertainty.
Chapel offer a range of Capability Maturity Modelling (CMM) services that provide expertly derived evidence that enables:
We employ recognised experts to bring high quality knowledge and experience to bear on the capability maturity assessment and evaluation of organisations. Currently, CMM services are being delivered across the Emergency Services, providing qualitatively sound evidence to inform Future Digital Strategies and business cases for Police Force and Fire Service collaboration.
These services can provide the following sort of benefits: